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Permanent full time role

The Service Desk Support Technician is a pivotal role in supporting the technology needs of all members of the School’s community. Technology is used heavily in every learning space and office, and being the first point of contact for service delivery is vital to the efficiency of the ICT team. The Service Desk Support Technician is a customer focused role first and foremost, where every interaction with a staff member or student should be positive.

Your key responsibilities also include:

• To provide assistance, technical support, and general troubleshooting for internal customers via the ICT Help Desk service
• Demonstrating a people first service approach to all aspects of the role
• Taking ownership of the customers’ experience by driving service and process improvements and identify and escalate known errors when required.
• Managing the deployment of end user devices for relevant stakeholders. This includes the use of MDMs (Mobile Device Management) to deploy appropriate software and policies to laptops, tablets and other devices for students and staff.
• Assist with the hardware build, configuration, setup and imaging of laptops and desktops when required.

To be successful in this role, you'll have:

• Ideally a minimum of 1 to 3 years proven experience in a similar role
• An ability to troubleshoot and problem solve with good decision-making skills
• Strong communication skills, including the ability to communicate effectively, both in writing and verbally, with technical and non-technical stakeholders of all demographics
• Strong customer service skills and orientation including the ability to demonstrate patience and empathy to all customers
• An abundance of initiative with the ability to get things done
• An ‘opportunity’ mindset when issues arise. You'll be able to see an opportunity to automate, innovate or simplify to make the user experience with technology better
• Formal, relevant and recent IT qualification(s) (eg Microsoft/Tafe certifications, post-secondary qualifications) would be highly regarded.

If you are a hands-on, can-do person with a mature attitude and can apply sound judgement in your day to day work, then this might be your next role. 

To apply, please submit via SEEK your resume and a cover letter addressed to Sarah Goldsmith, ICT Service Delivery and Project Manager.

A position description is available to download here.

Applications close 9am Thursday 3rd of December 2025 and will only be accepted when submitted through SEEK.

For further information about this role please contact humanresources@westminster.sa.edu.au

We welcome passionate and suitably qualified teachers to register for consideration to be part of our 2025 Temporary Relief Teacher (TRT) pool.

To register, please complete the below TRT application via the below link:

Temporary Relief Teaching Opportunities 2025 

Please be aware there is no guarantee of work by registering. We match applicants to our relief requirements on an 'as needed' basis.

Unfortunately, we are unable to acknowledge receipt of your application by return email, however if you would like to confirm receipt of your application, please contact HR at humanresources@westminster.sa.edu.au
Your completed application will remain current for 2025 unless you advise us otherwise.